Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special...

Every retailer has expectations as to how they want their associates to treat their customers. But here’s the challenge: How do you...

I’m going to start with a quote from Tim Conner, CEO of Peak Performance. “You get the behavior you reward. If you don't like the...

Who really completes customer feedback surveys? When the topic of survey response rates comes up, people typically say that customers...

A friend of mine recently sent me a photo that he took at an auto dealership. It was a picture of a sign at the dealership asking for...

We started our journey at becco with the notion that if we gave store customers the ability to rate the performance of store associates,...

At becco we did a project with a well known cosmetics retailer. We collected customer feedback on the customer experience related...

This year retailers have been forced to make more changes faster than at any other time in history. To say that change is constant...

Retail leaders know how they want their store associates to interact with their customers. They invest considerable time and effort in...