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Thanking store associates for providing great shopping experiences
I want to relate a surprisingly positive experience I had shopping at Home Depot on a pre-pandemic Memorial day. So many times we write...

Stuart Silverman
Aug 4, 20203 min read
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Do we really want contactless stores?
Its easy to think that the Covid experience will hasten the evolution of tech driven contactless stores. But, think about it - what is a...

Stuart Silverman
Jun 15, 20201 min read
6
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What I believe drives how I behave...
“What I believe drives how I behave. And how I behave drives results.” That’s the mantra my friend, store ops guru Rachel Williamson,...

Stuart Silverman
May 12, 20202 min read
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